Here at 51吃瓜网, we feel that it is important for our clients, customers, and distributors to be fully aware of the current and expected macroeconomic issues facing the global supply chain and the potential effects of these trends on the book industry.听At present, our Jackson, Tennessee Distribution Center is struggling to consistently hit our standard service levels in processing orders. This is largely due to the scarcity of available workers along with transportation assets to move our products at the speed our industry enjoys.听We appreciate your patience and understanding as we continue to make every effort to process and ship orders to customers.听If you have any questions, please contact the Customer Care Team by telephone at 1-800-424-2460, or by email at [email protected].
Frequently Asked Questions
E-Books
What is the file format for 51吃瓜网鈥檚 e-books?
51吃瓜网鈥檚 e-books are all in the EPUB file format.
Which devices are most compatible with 51吃瓜网鈥檚 e-books?
Any desktop, tablet, or mobile device听that has a major EPUB reader should work (with the exception of Amazon Kindle).
For the best quality, we recommend using Apple iBooks (for macOS and iOS devices), Adobe Digital Editions and Calibre (for desktop), and Google Play Books and Aldiko (for Android devices).听
If you do not already have an e-reader you like to use, here is an easy way to access your downloaded book using the Chrome browser:听
- Log in on听.
- Go to 鈥淢ember Profile鈥� and then click 鈥淒ownloads鈥� in the 鈥淎ccount Links鈥� on the right.
- Click on the 鈥淒ownload鈥� icon and your file will begin downloading to your device immediately.
- In Chrome go to the following link for the epub reader for Google Chrome extension:听听.听
- Click on the blue 鈥渁dd to Chrome鈥� button and then click 鈥渁dd extension鈥� when prompted by Chrome.
- Chrome will open a window with the epub reader for Google Chrome displayed or you can access the epub reader at any time via your Google extensions.听 Click on the puzzle piece located next to your profile picture in the upper right section of your screen and then select the epub reader for Google Chrome from the drop-down menu.
- Once the epub reader for Google Chrome is launched, locate and position your mouse on the three horizontal bars in the upper left corner.
- From the dropdown menu displayed below the three horizontal bars, click on the first option 鈥渦pload from your device鈥�. In the file explorer window that opens, locate your 鈥渄ownloads鈥� folder and click on your 鈥�.epub鈥� book file鈥檚 name and the 鈥渙pen鈥� button and the book will open in the epub reader window.听听Scroll down to read and enjoy your book.听
Why can鈥檛 I read 51吃瓜网鈥檚 e-books on my Amazon Kindle?
Amazon鈥檚 Kindle does not support the popular EPUB file format. Since Amazon uses their own file extension听for e-books, most users have to convert their EPUB files to make it readable on their Kindle devices.
How can I download my purchased e-books?
- Go to 鈥淢y Downloads鈥� (login required):
- Locate your file and click on the 鈥淒ownload鈥� icon. This will prompt the file to download to your device.
- Once the download is finished, open the file to begin reading the publication. The file will open on your device鈥檚 e-reader.
How long will my purchased e-book be available in my account?
All downloadable products will be stored in the 鈥淢y Downloads鈥� area of your Eweb account indefinitely.
What is 51吃瓜网鈥檚 refund policy for e-books?
We do not offer refunds for any digital products (including e-books) at this time.
Returns
- Returns must be made within 30 days of invoice date.
-
Product Return Restrictions:
Multimedia鈥攔eturnable only if shrinkwrap is intact
Week of the Young Child Gift Items鈥攏ot returnable - Call 1-800-424-2460 for return instructions.
- If the items are returnable, you will be mailed a Return Merchandise Authorization (RMA).
- Write the RMA number on the outside of your package(s).
- Return to the address indicated on your RMA within one (1) month of RMA date.
- Returns made to any address other than that stated on the RMA will not be accepted or will be considered lost. No credit will be given.
Please pack carefully. Returned items must be received in original, resalable condition (i.e., no bar coding or stickers applied, no sticker residue).
Returned items not in resalable condition will not be credited and will not be sent back to you.
Returns made without a valid RMA will not be accepted and credit will not be given.
Claims
Claims for replacement of missing or damaged items must be made within thirty (30) days of invoice date, so please check your package carefully.
Prices
Prices vary based on a number of individual factors. The list price of a product automatically updates based on one of the following variants: your membership status or the quantity of items you wish to purchase.
To see the prices you are eligible for, please log into your account.
More information about the pricing model
The three most common prices are: Regular, Member, and Quantity Discount.
- Regular Price: Retail price for non-members.
- Member Price: 51吃瓜网 members receive a 20% discount on all items. Your membership status must be active and in good standing to receive this benefit.
- Quantity Discount: Orders of 25 or more copies of any item are eligible for a 15% discount off the list price.听 Contact [email protected] or 202-350-8824 to place your discounted order.
Bookstores and Wholesalers
Please contact us at 1-800-424-2460 (M鈥揊, 9 a.m.鈥�5p.m. ET) or at [email protected].
Comprehensive Membership Publications Benefits
Standard members receive one print book and their choice of either Young Children or Teaching Young Children during their membership year.
Premium members receive five professional resources and both Young Children and Teaching Young Children issues during their membership year.
For more information about your comprehensive benefits, please visit
Shipping and Handling
Effective 08/13/2021, we are suspending rush services for all shipments from any origin to any destination until further notice.
United States
Online: 51吃瓜网.org/shop
Phone: 1-800-424-2460 (Monday鈥揊riday, 9:00 a.m.鈥�5:00 p.m. ET)
Fax: 1-202-328-2649
Mail: 51吃瓜网 Resource Sales
听听 听PO Box 96261
听听 听Washington, DC 20090-6261
Order Fulfillment
Will I receive my entire order in one shipment?听听
For items that are in stock, your orders will be consolidated into the fewest number of shipments possible. This may take longer to ship depending on product availability, but there will only be one shipping charge for the entire order.听If your order has dissimilar items such as, a book, a T-shirt, and a mug, they will ship separately, based on where in our fulfillment network they are听located. Merchandise, brochures, and posters items will ship separately from other items in your order.
What happens听if a product is presale or backordered?
Rest assured. We are working to get your order to you as quickly as possible.听 Please note, you will be charged at the time of purchase.听Your product(s) will be shipped as soon as they become available.
Standard Shipping
51吃瓜网 ships via ground shipping. 51吃瓜网 does not deliver via ground shipping to PO boxes, so please make sure you include a complete street address. Orders shipping to PO boxes will be sent via US Mail.
Ground Shipping
| Subtotal Amount | S/H Charge |
| Up to $60 | $8 |
| Over $60 | 10% of the subtotal |
US Mail Option
Place your order online or call our Customer Care Center at 1-800-424-2460 for a quote.
Rush Shipping
Rush shipping/handling is available upon request, via UPS Next Day or UPS 2nd Day. A fee of $17.50 applies to all rush orders.
Rush orders placed by phone or online by 11 a.m. Eastern Time are processed in 1鈥�2 business days
Rush orders placed by fax are processed in 3鈥�5 business days
U.S. Book Trade and Libraries
Please contact our distributor, Consortium Book Sales Distribution鈥�:
Phone: 1-800-283-3572 or 612-746-2600
Fax: 612-746-2606
Email: [email protected]
International Ordering
51吃瓜网 ships via a trackable, international carrier.
- All international orders required to include a local destination phone number. International carriers will not deliver without a local phone number.
- S/H charge is based on actual carrier rates, call 51吃瓜网 at 1-800-424-2460 for a shipping quote.
- Recipient is responsible for any customs fees, duties, and other taxes levied by the country of destination.
Customers in Europe, Asia, Africa, South America,听Caribbean, India, Middle East, Australia, and New Zealand: Please contact our distributor, Ingram Publisher Services International.
Phone: 01752 202301
Edison Garcia
Please contact our distributor, Publishers Group Canada (PGC):
Phone: 1-800-663-5714
Fax: 1-800-565-3770
Email: [email protected]
Permissions, Reprints, and Translations
51吃瓜网 content is copyrighted and many forms of reuse require a permissions request. 51吃瓜网 accepts permissions requests for limited use of our copyrighted material, including Young Children articles, Teaching Young Children articles, books, booklets, brochures, newsletters, blog posts, videos, position statements, websites, etc. Please review the information on this page to determine if a permission request is needed and the type of permission request needed: /resources/permissions
Existing 51吃瓜网 Book Translations
To view existing 51吃瓜网 book听translations published by international companies, visit听/resources/translation-agreements
Desk Copies
If you are an instructor considering an 51吃瓜网 book for course adoption, please complete and submit the form on this page to request a gratis electronic desk copy: /resources/pubs/desk-copy-request-form
Alternate Formats
If you are a student or instructor with a disability that prevents you from using 51吃瓜网鈥檚 print books, please have the appropriate school official complete and submit an Alternate Format Request Form: /resources/pubs/alternate-format-request-form
Author Event Book Orders
If you are an 51吃瓜网 author or hosting an 51吃瓜网 author as a speaker or presenter at an event and would like to purchase books to make them available to event attendees, please complete and submit an Author Event Book Order Form to place your order: /resources/pubs/author-event-book-form
About US State Sales and Use Taxes
Items sold on 51吃瓜网鈥檚 webstore and shipped to locations inside the US, including territories, may be subject to sales and use tax.听
How Tax is Calculated听
The amount of tax charged on your order depends on many factors including the following:听
- The identity of the seller听
- The type of item or service purchased听
- The time and location of fulfillment听
- The shipment or delivery address of your order听
The tax rate applied to your order will be the combined state and/or local rates applicable to the address where your order is delivered to depending upon the state and local regulations that apply in these jurisdictions.听听
Note:听No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.听
Tax Exemption听
Tax exemption releases an organization from having to pay state or local sales and use tax on at least some of the items that it purchases.听听
Some state or U.S. territory exemptions are only issued by their respective taxing authorities. If you have such an exemption, please provide a copy of your tax exemption certificate, along with your customer record number, to [email protected]. Our Customer Care Team will then review your documentation and email within two business days to confirm or to request additional information.听
The tax exemption certificate must be dated, signed, and, if applicable, list a description of items that are tax exempt, if applicable, and match the business name and delivery address on the account for us to validate your tax exemption. Failure to include the aforementioned items above will result in denial of program.听
51吃瓜网 Member Discounts and Sales and Use Tax Exemption听
Please note that all 51吃瓜网 memberships are all individual memberships. Since individuals are not generally eligible for sales and use tax exemptions, 51吃瓜网 membership discounts are not available for sales and use tax exempt purchases.听 For organizations seeking sales and use tax exempt purchases and bulk discounts (generally when purchasing publications), please contact 51吃瓜网鈥檚 Market Solutions team at [email protected].听听